Why Do Managed Service Provider Businesses Fail?
Common reasons for MSP business failure based collected through the years from conversations with thousands of MSP business owners
New Revenue Streams for Managed Service Providers
Ideas on additional services for MSPs to collect more revenue from the existing customers.
Smart Goal Setting for Managed Service Providers
Setting the goals around improving the work that the team is doing focuses the team and provides them guidance in terms they understand.
Pricing and Costs for Managed Service Providers: Defining Per User and Per Device Rates
The most common question from MSPs is how to define and adjust their prices. There is a trap to follow the competition.
Positioning the Value of Managed Services to Prospects and Customers
Understanding of the business of your customers and prospects, you can build your portfolio of services and products and pitch it most effectively.
A Collection of Useful Articles for Managed Service Providers
In this post, I am sharing some of the articles I wrote for Forbes that could be useful to my blog readers.
Importance of Good Ol’ Backups for MSPs
MSPs often see backup only as a way to recover the system in case of a failure, data loss or cyber attack. Backups are much more than that.
Converting A Business from Break-Fix to Managed Service Provider
A story from an MSP about their journey of converting their break-fix shop into a managed service provider.
Replacing Another Managed Service Provider
In this article, I offer helpful tips on how to pitch to customers in a competitive situation.
Simple Sales Tip: Talk About Money They Make, Instead of Money They Pay
“We are making money, not spending money.”