The internet was built for people clicking through pages, filling out forms... It is no longer the case.

The recent supply chain attack on litellm highlighted the problem: every software vendor, and every customer is exposed to supply-chain attacks.

“Shadow AI” is the modern plague. This creates a major opportunity for MSPs to step up as trusted AI adoption advisors.

Easy-to-implement scenarios and best practices for AI prompt engineering in managed service providers.

The list of top exploited cybersecurity risks for MSPs and how to protect against them.

MSPs often see backup only as a way to recover the system in case of a failure, data loss or cyber attack. Backups are much more than that.

In this post, I will list metrics many successful MSPs find useful, grouping them into three categories — operational, technology, and financial.

If you have been in the managed service business for a while, chances are high that you suffer from tool overload without even suspecting it.

A higher level of operational maturity allows MSPs to scale and grow the business with the existing resources.