A Collection of Useful Articles for Managed Service Providers
In this post I am sharing some of the articles I wrote for Forbes that could be useful for the readers of my blog. What Are The Modern Challenges Of…
In this post I am sharing some of the articles I wrote for Forbes that could be useful for the readers of my blog. What Are The Modern Challenges Of…
Discussing the topic may seem funny. Backup is necessary, and every MSP knows that — and it is almost always part of the managed services offering. However, MSPs often see…
In this post, I share a story from an MSP about their journey of converting their break-fix shop into a managed service provider I collected over multiple message exchanges last…
Sometimes, customers are unhappy with their current MSP partners and start looking around for another partner. They might have received a recommendation from somebody they trust or just got fed…
In many sales conversations between MSPs and business owners, the communication revolves around the service cost. MSPs tell the business owners how much they have to pay for the services,…
COVID-19 forced many businesses to implement options to work remotely — online meetings, collaboration platforms, and file cloud storage. Since then, many companies have supported fully remote or hybrid work…
A managed service provider is looking at a mid-size business in their area and considering offering their services. The service provider sees a good match — as the business works…
In a famous experiment, people are asked to slow down or speed up their heart rate using breathing techniques, and those who are provided with real-time data on their heart…
Many articles about sales and marketing share the famous quote from Harvard professor Theodore Levitt: “People don’t want to buy a quarter-inch drill; they want a quarter-inch hole.” The quote…
We discussed negotiating a managed services agreement with an SMB that is looking to switch to another service provider. The MSP was surprised that whatever they were offering was not…
In summary, the managed services model is a subscription model for IT services. To put it simply, long-term contracts are preferred over one-time jobs. A company that provides IT services…
A typical MSP technician works with dozens of different tools every day. Most technicians create routines and checklists and automate their work as much as possible, yet if they take…
In the post about bringing value to the customers, I mentioned the need to define the customers and focus on them. This is important for designing the best services that…
An active reader, “How can my MSP compete on value when I don’t know what prospects want?” He elaborated that endless conversations about the customers’ needs lead him nowhere. Customers…
Let’s admit a hard truth: MSPs are not good at getting new customers. Many only do prospecting once they have to replace a churned customer in their portfolio. Many are…